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Advantages and Disadvantages of Working in a Call Center Company


Evidently, the industry of call centers as well as the rest of the Business Process Outsourcing has become a blast for many Filipinos. Since the start of the rise of this industry, the unemployment rate has drastically lowered significantly. Being in the call center industry have its own advantages and disadvantages that you have to consider especially if you are regarding it to be a resort on having a job that can fend you your daily needs.



Above all of its benefits, the pay is something that can be considered as the obvious advantage that anyone can go for. The salaries for newbie usually start at five figures. Those who already have experience get a greater deal of salaries depending on the duration of their cumulative working history. The highest pays are received by those employees who have supervisory or managerial posts. Besides the basic salary that a call center agent can have, one can also earn more through night differential pays that are given whenever he is assigned on the night shift. For those who are taking inbound or outbound calls, they can gain commissions through their sales as well.

Another advantage of being in the call center industry is the benefit package that you can get as an employee. Normally, there are HMO coverages that cater not only to the medical needs of the employee himself but also to his beneficiaries. In addition, given also are allowances for rice or meal, transportation, and even gas for some.



Of course, there are disadvantages on working in such environment. Being in a call center company means you have to condition your body to be able to survive the constantly changing time schedules which are typically graveyard. If your body clock cannot be well adjusted, sickness can come your way and affect your job performance. Also, working while the rest of the city is sleeping is tantamount to dealing with lack of social interaction and running of morning errands.

Above all of the cons is the stress that you can get every time you answer calls. The nature of this kind of job tells us that one must have patience and focus when dealing with callers, otherwise you can gain markdowns that must be avoided.

If you are thinking of applying for a call center representative position, remember that it is best to weigh its pros and cons so that you can have the best decision for your life. The call center industry will surely pave its way on bringing more Filipinos closer to the competitive world of business communications and you can be a part of it.

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